Answers to commonly asked questions
Contacting Green Valley Aussies
Texting and Email is our preferred method of contact and helps us keep track of our many conversations. While we wish we had the time to speak individually on the phone to everyone who sends in an inquiry, we are unable to, due to the high volume of emails we receive on a daily basis requesting calls.
We are happy to chat over the phone with our clients however, it typically must be a scheduled call since we have a young family, children, school, jobs and dogs to plan around.
If you cannot find the answer to your questions on this page and do not feel comfortable texting or emailing, we are willing to arrange a phone call.
What are the steps in purchasing a puppy?
If you are interested in a GVAussie, please fill out the application on our website and we will contact you. If you are approved for a GVAussie puppy, the next step would be placing a deposit for a future puppy.
The deposit is $300. It goes towards the final price of the puppy.
No, the deposit is not refundable.
At this time, the deposit is transferable, however, due to our growing list, this may change in the near future. We may have to put a time limit on how many times you “pass”.
3. Choosing Your Puppy
Wait completely depends on what you’re looking for. Temperament and personality matching are most important to us. If you’re looking for a specific gender or color the wait could be longer. We also take into consideration energy level, service/therapy/ESA prospects, etc.
You would need to contact us directly to get a potential time frame.
We wait until the puppies start showing more of their personalities before we allow families to start picking. Of course, our client's start picking “favorites” as soon as the litter is born, but we usually wait approximately 5 weeks before making a final decision. We have waited even longer to do temperament testing on potential service dogs.
Often we do repeat crosses, you could wait until the next time we have a litter from the same parents OR choose from a different litter in our program!
We try not to keep puppies too long after they are ready to go. We feel that after all their littermates have left, they become more attached to us and our family, which makes the transition to their new homes more difficult. We love having puppies around but also feel it’s easier for them to transition around the 8-week mark.
We understand that life happens and occasionally clients cannot pick up their new puppies on the established pick-up date. We can keep your puppy for a discounted boarding fee of $25.00 a day. You are not charged for the first 7 days after the go home day. If your puppy needs additional vaccines during this time, the new owner will be billed for those. This entire process will need to be discussed over the phone prior to any arrangements being made.
4. Final Payment
We accept payment via PayPal, Venmo, Bank Transfer, check or Credit Card.
There will be an additional service charge on Credit Card Transactions.
We do not post direct links to payment methods, because we want to have personal contact with each client before any transaction is made.
5. Picking Up and Receiving Your GVAussie
We meet a majority of our clients at the Salt Lake City International Airport. We are happy to bring the puppy to the airport so you can catch a quick return flight to get back to your home destination. By GVAussies meeting you at the airport, this makes traveling more convenient and less of a hassle, it eliminates the renting of a car and traveling to our home.
We are also willing to have our clients come to our home to pick up their puppy. Some clients enjoy this so they can see where the puppies are raised and meet some of the adult dogs.
You choose whichever you prefer. We try to plan pick-up in advance to ensure we set aside ample time to go over everything. We have paperwork, supplies and goodies all packed up and ready for your puppy to be on his/her way quickly.
No, Green Valley Aussies does not ship our puppies. We feel it is too hard on them emotionally and physically to be sent via cargo. We require all our clients to pick up their puppies in person and carry them on the plane with them, going to their new home. If you plan in advance, a two-way flight from most US locations to SLC is often cheaper than shipping via cargo. It just requires a day of your time for travel. We enjoy meeting our clients in person and having a face-to-face transaction. We also cannot control what the puppies come in contact with when they are out of our care. If picked-up in person, the breeder and new owner can be aware of the puppy’s needs and can be cautious of outside diseases.
GVAussies does offer us hand-delivering the puppy directly to you if GVAussies travels expenses are paid by the new owner. We understand that making the trip to Utah can be difficult for some families.
Our “facility” is our home. All of our puppies are born, raised and cared for by our entire family. We aren’t a pet store with business hours open to the public.
We currently are only allowing visits from those on our deposit list who are coming on scheduled visitation days to pick out, visit or pick up their new puppy. We cannot allow outside strangers into our home, for the safety of our family and dogs. Also, there have been too many parvo cases in Utah, and we wouldn’t want your puppy, or anyone else’s, to fall victim. With all due respect, we hope you understand.
Traveling with a puppy is very simple. All that is needed is a soft, carry-on crate. The puppy can ride with you on the plane under the seat in front of you. Most of our puppies sleep the entire flight and cause no trouble whatsoever. In all of our years of breeding, we have never had a client experience issues with carrying their puppy on the plane with them.
Taking your puppy home & future caring of your GVAussie
This section includes:
- vet appointments
- potty training
- crate training
- gluing ears
As stated in our contract, we encourage our clients to take their new puppy to a veterinarian within 3-days of pick up. Our vet checks all the puppies before departure, but we feel, for peace of mind for the client, it is best to have your vet check the puppies as well.
Socialization is very important. Familiarizing your puppy with various sights, sounds, people, experiences and other dogs/animals at a young age is paramount in your puppy adjusting to the surrounding world. That being said, until your puppy has had all of his/her vaccinations, taking them out and about in public places can be dangerous.
We recommend waiting until after 16 weeks to take out your puppy. From 8 weeks - 16 weeks you can get them used to sights, sounds, smells and experiences in your own home. You can also introduce them to people in your home or dogs you know are healthy and vaccinated. We cannot stress enough how important it is to socialize your puppy; socialization creates an amazing dog.
We recommend crate training (see “the crate training” FAQ for more info). Diligence and repetition are most important. Keep them in their crate when you cannot have your eye constantly on them. Once you get your new puppy to your home, designate a “potty” spot in your yard. Always take your puppy to this spot to relieve themselves. Before you get your puppy home, he/she will already be used to pottying outside. When your puppy goes potty in their designated spot, PRAISE them. The key to training is high praise and high reward for the first few weeks. Aussies are always wanting to please, so if they know they did something to make you happy they will want to do it again. Make sure they know this is a good thing. If you puppy does have an accident in the house, do not get mad at them or make a big deal about it. Just talk in a lower voice, say “no” and take them outside to their designated spot. Always make outside pottying a positive experience. If your puppy has an accident inside, make sure you thoroughly clean it up, because the smell of their waste will urge them to potty again. We highly recommend NOT using puppy pads. This just teaches puppies they can go inside. Your puppy will learn to hold his/her bladder longer with age. Don’t get discouraged if they cannot hold it very long at first. Puppies will always defecate right after eating so make sure you take them outside promptly after eating. Many of our clients have been successful at bell training as well, if this is something you are interested in, there are lots of great articles on the internet for training.
We think crate training is very important for all dogs. Even if you are not planning to crate your dog long-term. Crating is very helpful in transportation and emergency situations. We have also found it is a huge asset in potty training. Crate training is not always easy and takes effort and hard work! We strive to start training your puppy here at GVAussies, however they will regress and still struggle in a new environment (when you get them to their new home). Puppies will always protest, cry, whine and bark when you start crate training. Be prepared for that. If you give in easily and get them out when they start to protest, they will catch on quickly and will continue to “complain” for longer lengths of time. If you patiently push through the process, then they will learn a crate is not a bad thing and relax. All puppies have different schedules and can hold their potty for different amounts of times. We recommend starting with 1-hour at a time in their crate. They do not have to ALWAYS be in the crate. They can be let out of the crate if you have your eyes on them (see “potty training” in FAQ). Setting a timer is always helpful to make sure you take them out often. We do recommend you do not push your puppy too long in a crate because if they use the restroom in their crate it may become a habit that is difficult to train out of them. We also advise to NOT have blankets, towels and bedding in their crates to begin with. The fabric will absorb the urine making it difficult to tell if they had an accident. Turning on background noise (radio, tv, music, etc.) can help soothe your puppy so they do not feel as lonely. Covering the crate with a blanket or towel can also be an advantage so the puppy cannot see you or surrounding activities. Also, to make a positive experience we recommend feeding them in the crate. However, please note, they do potty RIGHT after eating, so make sure not to leave them in the crate after they have finished eating. We promise, if you stick with it and push through the crate training, it will be totally worth it in the end!
We bathe and blow dry the puppies multiple times when they are in our home. We enjoy the puppies staying clean and fluffy and also feel it is an advantage for the new owner to have their puppy used to this experience.